Frequently Asked Questions
Everything you need to know about our handcrafted collections.
What materials are used in Primrose Jewellery pieces?
We use high-quality materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones. Each product page provides a detailed breakdown of the specific materials used for that piece.
How should I care for my jewellery to prevent tarnishing?
To maintain the brilliance of your jewellery, we recommend removing it before swimming, showering, or exercising. Clean your pieces gently with a soft microfiber cloth and store them in the provided pouch when not in use.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country. International shipping can take between 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are non-returnable unless they are faulty.
Do you offer a warranty on your products?
Yes, all Primrose Jewellery comes with a 12-month warranty covering manufacturing defects. This does not cover accidental damage, normal wear and tear, or loss.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery's progress.